At Intimo Shop, we prioritize your privacy, satisfaction, and peace of mind. Because we deal with intimate and personal wellness products, our refund and return policies are crafted to ensure hygiene, discretion, and customer safety. Please read our policy carefully before placing an order.

🔒 All Sales Are Final

Due to the intimate nature of our products and for health and safety reasons, we do not accept returns or exchanges on any item once it has been shipped, regardless of whether the item has been opened or used. This includes, but is not limited to:

  • Sex toys and devices

  • Lingerie or wearable items

  • Lubricants, massage oils, and personal care items

  • Products with unsealed or tampered packaging

This strict policy helps us guarantee that every product you receive is brand new and hygienically safe.

📦 Damaged or Defective Items

If your product arrives damaged or defective, we’re here to help. Please contact us within 7 days of delivery at [your support email], including the following:

  • Order number

  • A clear photo of the damage or defect

  • A brief description of the issue

Once reviewed, if your claim is approved, we will offer a replacement or store credit at our discretion. We reserve the right to decline any refund or replacement request that does not meet our criteria.

🚫 Cancellations

Orders are automatically submitted to our fulfillment partner Nalpac once placed. If you wish to cancel your order, please contact us immediately after purchase.

  • If your order has not yet been processed, we may be able to cancel it and issue a full refund.

  • If your order has already been submitted or shipped, cancellation is no longer possible.

💳 Refunds (if applicable)

In the rare case that a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your financial institution.
We do not refund shipping costs unless the return is due to a shipping error or product defect.

📧 Questions?

If you have questions about our refund or return policy, please contact us at: dave.weems@yahoo.com
We’re here to ensure you feel secure and respected when shopping with Intimo.