1. What is Intimo Shop?

Intimo Shop is an online retailer offering a curated selection of high-quality sex toys, wellness products, and accessories for individuals and couples. We focus on comfort, discretion, and enhancing your intimate well-being.

2. Are your products safe to use?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

3. Is your packaging discreet?

Absolutely. All orders are shipped in plain, unbranded packaging to protect your privacy. There are no logos or references to Intimo Shop on the outside of the package.

4. Do you offer international shipping?

Currently, we only ship within the United States. Stay tuned as we work on expanding our delivery options in the future.

5. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Our secure checkout ensures your payment information remains protected.

6. How long will it take to receive my order?

Orders are typically processed within 1–2 business days and shipped promptly. Delivery times may vary depending on your location, but most customers receive their order within 3–7 business days.

7. Can I return or exchange a product?

Due to the intimate nature of our products, we do not accept returns on opened items. However, if you receive a damaged or incorrect item, please contact us within 7 days of delivery and we’ll resolve the issue. Please refer to our Refund and Returns Policy for full details.

8. Is my personal information safe?

Yes. We take privacy seriously. All personal data is encrypted and handled securely. For more information, please review our Privacy Policy.

9. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with tracking details. You can also reach out to our customer support if you need help locating your shipment.

10. Do you offer products for couples or beginners?

Yes! Whether you're exploring for the first time or looking to spice things up with your partner, Intimo Shop offers beginner-friendly and couple-specific items. You can browse these under our “Couples” and “Beginner” categories.

11. Are Intimo Shop products suitable for all genders and orientations?

Yes, our product range is inclusive and designed for people of all genders, sexual orientations, and relationship styles.

12. What are the best products for beginners?

We recommend starting with small vibrators, bullet toys, lubricants, or beginner-friendly couples’ kits. Check out our "Beginner Collection" for curated options.

13. Do you offer lubricants and enhancers?

Yes, we offer a wide variety of lubricants, arousal gels, and wellness enhancers that are body-safe and compatible with most toys.

14. How do I clean and maintain my sex toys?

Clean your toys before and after use using warm water and mild soap or a dedicated toy cleaner. Always check the manufacturer’s cleaning instructions for specific care tips.

15. Are your products rechargeable or battery-operated?

We offer both rechargeable and battery-operated options. Each product listing includes detailed specs to help you choose what fits your lifestyle best.

16. What should I do if my item is defective or damaged?

Please contact our support team within 7 days of delivery with photos of the issue. We'll gladly send a replacement or provide a solution as per our return policy.

17. What is Nalpac and how is Intimo Shop connected to it?

We partner with Nalpac, a leading distributor of adult wellness products, to ensure a wide range of top-quality items delivered directly to you.

18. How discreet is your billing statement?

Your billing statement will not mention Intimo Shop or any adult-related terms. It will appear under a neutral name to ensure full discretion.

19. Do you have temperature-play or BDSM products?

Yes, we offer a range of kink and BDSM-friendly items, including temperature-responsive toys and bondage accessories.

20. 29. Are there any products suitable for people with sensitivities or allergies?

Yes, we offer hypoallergenic and fragrance-free options. Filter our catalog by “sensitive skin” for safe picks.